3. Website and Mobile App
When you register for an account or use the services provided through our electronic portal such as Petsmore – MY mobile app, we will be processing your personal data such as your name, email address, identity card number, contact detail, billing information and some demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, identity card number, contact information and email address to register for an account and also to use our services.
We will process your personal data for the following purposes:
- to register an account with us;
- to process your orders and order fulfilment;
- to provide a more personalized experience on our Portal.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
When you visit our Portal, we automatically log your internet protocol (IP) address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site portal. Log files are not tied to personally identifiable information.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
From time to time we may send out notification to notice you about promotional offers and other activities. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest.
We may use session cookies to provide a seamless experience on the site Portal and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter the Portal. The ability to select samples on our site is not cookie-driven. If you have set your browser to reject cookies, our site Portal will not identify you when you enter and you will need to manually type in your ID and password.
We may also collect information about you in connection with social networking sites. When you interact with our social networking pages such as Facebook and Instagram, we may collect personal data such as your name, nickname and comments. We may use the information we collected about you for the purposes listed at paragraph 4 below.
